Most frequent questions and answers
Standard delivery is 2 to 4 weeks. Rush service is 2 weeks or less for an additional service fee. To stay on schedule, we request that our clients provide requested materials and feedback within 24 hours.
- Personal use only
- Can be published online
- Cannot be resold
- No Refund after file delivery
- Can not change domain name after file delivery unless it was an error on our end
If you would like to order a commercial use license with rights to resell the video please contact us.
- Full HD 1920 x 1080
Video attribution is not required, however, if you would like to give us a credit for producing the video then you can add the following on your website or in the description of your video once it's published. Examples of proper way to credit us: Video Produced By: Startup Remedy: https://startupremedy.com
When you accept a quote, you are required to pay 50% of the project total up-front. Projects below $500 must be paid in full. Payment can be made using credit card via PayPal. The remaining 50% is due when you approve the final video. Once paid, the video is released for download and the client retains all rights to the final master and its content.
Refund Policy: If you are not 100% satisfied with a delivered video, then you can ask for revisions in accordance to the terms of the package you purchased. If request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee). If request for refund is made between 48- 120 hours, you would be eligible 33% refund (less 10% service & processing fee). At least 3 revisions must be exhausted before refund. No refund will be provided after more than 3 revisions or once the script and video is finalized, which ever come first. We do not offer refunds once a project is approved and the final payment has been submitted. After the refund, your design rights would be obtained by Startup Remedy, LLC and you would not be able to display any version of the work product or media sent by company.